These Terms and Conditions ("Terms") govern your use of the waboti.com website and access to the services, routing tools, and code provided by Waboti ("we", "our", or "Waboti"). By accessing our website or using our services, you agree to comply with these Terms.
1. Service Overview and "As-Is" Model
1.1. Waboti provides WhatsApp routing solutions directly in the user's browser (client-side), without storing conversation data on Waboti's central servers.
1.2. "As-Is" Provision: Waboti's software and code are provided "as is" and "as available", without warranties of any kind, either express or implied.
1.3. Self-Hosting and Freedom of Use: We provide the code for integration. The user is entirely free to make a copy of the code and use it locally or on their own infrastructure, directly disconnecting from Waboti's servers.
1.4. Uptime and Infrastructure: The use of our CDN for fast delivery of widget logic is a user convenience offered by Waboti. However, we do not guarantee uninterrupted availability (100% uptime) of the CDN.
1.5. WhatsApp Disclaimer: Waboti is an independent tool and is not affiliated, associated, authorized, endorsed by, or in any way officially connected with WhatsApp LLC, Meta Platforms, Inc., or any of its subsidiaries. Any uptime failures, instability, number bans, or changes to WhatsApp's policies are outside our control and are not our responsibility.
2. Accounts, Content, and Uploads
2.1. Users may upload visual assets (such as company logos) on the app page or dashboard to customize the widget.
2.2. Intellectual Property and DMCA: The user represents and warrants that they own all legal rights to any content and images uploaded to the tool. If you believe any material infringes copyright, Digital Millennium Copyright Act (DMCA) takedown notices must be sent exclusively to: dmca@waboti.com.
3. Optional Services, Donations, and Payments
3.1. Waboti may offer voluntary contribution methods (such as Buy Me a Coffee style donations), as well as optional paid services, such as:
- Assisted installation service.
- Custom service for agencies (removal of Waboti branding).
3.2. Refund Policy: For optional paid services (installation or agency packages), clients may request a full refund within 7 (seven) days from the purchase date, by submitting a formal request exclusively via email to refunds@waboti.com. After this period, fees are non-refundable.
4. Limitation of Liability
4.1. Since the core software is provided for free and on an "as-is" basis, any bugs, errors, or operational failures of the software in general do not entitle users to financial compensation or indemnities.
4.2. Waboti's financial liability is strictly limited to the amount effectively paid by the client only regarding optional services/installation purchased, and only if it is undeniably proven that there was a direct error in the provision of that specific paid additional service.
5. Brand Intellectual Property
5.1. All institutional content, trademarks, logos, proprietary website source code, visual design, and graphic elements of Waboti are our exclusive property. Unauthorized use is strictly prohibited.
6. Feedback and Suggestions
6.1. If users provide us with feedback, ideas, or suggestions for improving Waboti, they agree that we may freely implement and use such feedback without any obligation of financial compensation, credits, or royalty attribution.
7. Contact
7.1. If you have any questions or concerns regarding these Terms and Conditions, please contact us via email at contact@waboti.com.